A 7-day window for unused purchases
You may request a full refund within 7 calendar days of a purchase if none of the credits from that purchase have been used. This applies to an initial subscription payment, a subscription renewal, or a one-time top-up.
We review the payment and credit history before approving the request. Credits associated with a refunded purchase are removed from your wallet. Under this voluntary policy, a purchase is ineligible once any of its credits have been used or the 7-day window has passed. This does not exclude remedies for billing errors or rights required by applicable law.
How to request a refund
Call AI SEVEN at (469) 685-6368. Have your account email and receipt or invoice ID ready, and explain which purchase you want refunded. Do not provide your full card number, security code, password, or API keys.
Refund requests receive manual review. Approved refunds are issued through Stripe to the original payment method. The time for a refund to appear depends on the payment provider and your bank.
Failed generations return credits
When a generation is confirmed as failed, the credits reserved for that job are returned to your AI SEVEN wallet. This is a credit return, not a cash refund. If a job remains interrupted or under review, contact support with its job ID so its outcome can be checked.
Stopping future subscription charges
Open Plans & credits and select Manage subscription. Cancel before your next renewal through Stripe’s customer portal. Cancellation takes effect at the end of the current billing period and does not automatically refund prior payments. Call support if you need help accessing cancellation.
Unused paid credits roll over without expiry and remain in your wallet after cancellation.